Mistakes in digital banking are more common than we’d like to admit. One moment you’re transferring money to a friend, and the next — boom — you realise it’s gone to a wrong account. Even worse, sometimes it’s not a mistake at all, but a clear case of fraud. In either case, panic sets in fast.
But here’s the good news: banks and financial institutions do have systems in place to help you out. The key lies in what you do next. This article walks you through how to handle a Wrong transaction or lodge a complaint for a complaint for fraud transaction — with calm, clarity, and a sense of control.
First, Stay Calm and Don’t Waste Time
Whether you accidentally transferred money to the wrong UPI ID, bank account, or someone just swiped your card info for an unauthorised purchase — acting quickly can make a big difference. Banks often have a narrow window in which they can recall a payment, freeze a suspicious account, or initiate a reversal. So the moment you notice something’s off, pause and act.
Wrong Transaction: What It Is & What You Can Do
A wrong transaction usually happens when:
- You enter the wrong account number or UPI ID
- You send money to someone with a similar name
- Auto-fill or saved beneficiaries lead to accidental transfers
Here’s what to do next:
- Note the Transaction Details
Get the transaction ID, time, date, and the receiver’s details — this is crucial. - Contact the Receiver (if possible)
If you know the person or business, sometimes a simple message or call is all it takes to reverse the mistake. - Raise a Complaint With Your Bank or Payment App
Most apps (Google Pay, PhonePe, Paytm, etc.) have a “Help” or “Dispute Transaction” feature. Use it immediately. - Visit or Call Your Bank
Submit a written complaint with your transaction screenshot. Banks may initiate a reversal under RBI’s guidelines if the money hasn’t been withdrawn yet. - Register a Complaint on NPCI Portal (For UPI Transfers)
Go to: https://www.npci.org.in → Dispute Redressal Mechanism
Fraudulent Transaction: When You’ve Been Scammed
This is a bit more serious. If money left your account without your consent, or through phishing links, card skimming, or fake calls — you’re dealing with fraud.
Steps to follow:
- Block the Card or UPI Access Immediately
Use your bank’s app or call customer care. Stopping further damage is priority. - File a Complaint With the Bank
Provide all transaction data. Clearly mention it was unauthorised. - Register a Cyber Crime Complaint
Go to https://cybercrime.gov.in or visit your local police station. Lodging an FIR is often required to process fraud reimbursements. - Notify Your Credit Bureau (If Applicable)
In case of credit card or loan-related frauds, informing the credit bureau helps protect your credit score.
RBI Guidelines in Your Favour
The Reserve Bank of India (RBI) has consumer-friendly rules. For instance, if a fraudulent transaction is reported within three days, you’re usually not liable for any loss. Between 4–7 days, you may still recover most of it, depending on the situation.
Banks must resolve such complaints within 90 days, and often much earlier. However, it’s your responsibility to act promptly and document everything.
Tips to Avoid Such Issues in the Future
- Always double-check account details before making transfers.
- Don’t click on links from unknown SMS or emails.
- Use strong UPI pins and avoid saving them in your device.
- Be cautious of scam calls asking for OTPs or card details.
Final Thoughts
Wrong transfers and frauds can happen to anyone — but they don’t have to end badly. The faster you act, the better your chances of recovery. Keep all receipts, report early, and escalate if needed. You’re not alone in this — banking ombudsmen, cyber cells, and even social platforms are increasingly helping victims get justice.
